Hiring: Customer Care Representative Company: Nobel Biocare Location: Madison, WI Job Posted Time: 2026-09-13 10:18:46 About the job Experience: •Minimum of 1-year relevant customer service work experience preferred. •Proficient with Microsoft Office including Outlook, Word, and Excel (basic) required. •Proven success in quickly learning computer systems required. •Excellent data entry accuracy and strong attention to detail required. •Effective verbal and written communication skills in English required. Required Skills: •Will be responsible for responding to internal and external customer inquiries via phone and email and resolve issues within department standards and goals. They will be responsible to contribute to company revenue by consistently meeting productivity and quality standards. •Answers inbound customer calls and emails related to placing orders, order status, product information, basic troubleshooting, or pricing. •Regularly monitors emails and ensures department goals are met while providing exceptional customer service. •Processes customer orders and complaints in ERP system (Oracle) promptly and accurately. •Proactively informs leadership of any foreseen issues or challenges. •Effectively collaborates with multiple departments such as logistics, trade compliance, regulatory affairs, supply chain, and sales when needed to resolve customer issues. •Create and maintain customer accounts. •Attends, understands, and actively participates in daily department Key Performance Indicator (KPI) meetings. Qualifications: •High school diploma or equivalent required. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!