Hiring: Customer Care Coordinator 1 - Voice Operations Company: Inova Health Location: Falls Church, VA Job Posted Time: 2026-09-15 14:26:13 Employment Type: Full-time Target Skills & Keywords : HIPAA About the job Required Skills: •Inova Voice Operations is looking for a dedicated Customer Care Coordinator 1 to join the team. This role will be full-time day shift: , 8:30 a.m. to 5:00 p.m. Monday- Friday, and every other weekend. •Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. •Answers patient customer service calls for all Inova Hospitals and department call center queues. •Follows customized departmental protocols and algorithms to process patient calls in accordance with Inova and HIPAA policies. •Utilizes the call center database and Inova web resources to provide the most up-to-date information to patients, providers, and Inova team members. •Utilizes web resources to educate patients/customers on Inova services and patient portals. •Utilizes on-call schedule and messaging tools to directly relay time sensitive information to the appropriate on-call medical professionals. •Processes customer requests within established department SLAs Qualifications: •Understanding of medical terminology preferred Compensation: •$5,250 per year •Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!