Hiring: Customer Care Associate Company: Bonnie Plants, LLC Location: Opelika, AL Job Posted Time: 2026-09-16 15:13:12 About the job Experience: •Minimum of two (2) years of experience in a customer service, contact center, or call center environment. •Experience handling high-volume inbound and outbound customer inquiries preferred. •Demonstrated success resolving customer concerns while maintaining customer satisfaction. Required Skills: •Respond promptly to customer inquiries across phone, email, live chat, messaging, and other support channels. •Provide accurate information regarding products, services, orders, policies, and support needs. •Resolve customer concerns with a focus on responsiveness, accuracy, and service quality. •Document requests, actions taken, and resolutions in CRM and customer support systems. •Navigate multiple systems efficiently while managing customer communications. •Escalate complex issues appropriately and collaborate with internal teams to support timely resolution. •Maintain current knowledge of company products, processes, system updates, and support procedures. •Meet or exceed established service standards and department goals. Qualifications: •High School Diploma or GED required. •Associate degree or higher preferred, or an equivalent combination of education and relevant professional experience. •Demonstrated capacity to remain seated at a workstation for extended periods. •Continuous use of a computer, keyboard, monitor, and headset throughout the workday. •Demonstrated capacity to communicate effectively via telephone and digital communication platforms. •Demonstrated capacity to perform repetitive hand and finger movements associated with computer use. •Proven hands-on experience in eCommerce, retail, product support, or order management environments. •Experience handling escalated customer concerns and complex service issues. •Knowledge of horticulture, gardening, lawn and garden products, nursery operations, greenhouse practices, or plant care. •Operational familiarity with plant health concerns, growing conditions, and basic plant troubleshooting. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!