Hiring: Customer Care Associate Company: NTT DATA North America Location: Kansas City, KS Job Posted Time: 2026-09-13 12:15:44 Employment Type: Remote Target Skills & Keywords : AI, Accessibility, R About the job Experience: •1 year experience (WAH) remote customer service (Call Center environment) •1 year experience with call center KPI understanding •1 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications Required Skills: •Previous life insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from policy holders inquiring about payments, policy information, or claims to support callers with various questions on different life insurance products. •Providing front-line phone customer care support to policyholders, beneficiaries, agents, and internal customers. •Ensuring customer satisfaction (CSAT) and strive to meet service metrics. •Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team. •Communicating effectively and professionally with both internal and external customers to resolve questions and issues. •Collaborating with management or other team members as appropriate to proactively address service issues and concerns. •Attention to detail, accuracy, and accountability for your work product. •Provide timely and accurate support to customers, agents, and financial professionals regarding Life & Annuity products and policies. Qualifications: •Minimum High school diploma or GED. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!