Hiring: Customer Care Advocate Company: Regal Rexnord Location: Radford, VA Job Posted Time: 2026-09-10 14:00:57 Employment Type: Contract / Remote Target Skills & Keywords : Accessibility, Linear, Microsoft Excel, Microsoft PowerPoint, Segment About the job Required Skills: •Act as a liaison between the facility and customers by effectively communicating day‑to‑day issues impacting service. •Receive incoming calls with the goal of immediate resolution, or redirect as needed, to support service standards of 95%+ accessibility and first‑call resolution. •Provide quotations on standard products using established tools and procedures. •Enter orders into the ERP system within 24 hours of receipt while maintaining high accuracy. •Serve as the customer advocate when working with internal teams. •Review and validate customer requests for credit/debit adjustments. •Promote and train distributors and customers on available self‑service tools. •Issue RMAs (Return Material Authorizations), interpret return policies, and quote repair procedures. Qualifications: •High School Diploma or GED Required •Proficient with basic computer applications, including Microsoft Excel, Word, PowerPoint, and Outlook. •Excellent oral and written communication skills with strong telephone etiquette. •Five years of customer service–related experience preferred. •Two‑year degree in a related field is preferred, or equivalent work experience. •Demonstrated capacity to manage multiple tasks in a fast‑paced environment with frequent interruptions. •Strong organizational skills with the ability to prioritize workload and meet deadlines. •Required training for this role must be completed onsite at our Customer Support Center in Radford, VA. Upon successful completion of training, employees may transition to a hybrid or fully remote work arrangement, pending management approval. Compensation: •Medical, Dental, Vision and Prescription Drug Coverage Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!