Hiring: Customer Care Advocate Company: MetLife Location: Cary, NC Job Posted Time: 2026-09-16 12:33:40 About the job Experience: •. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms. Required Skills: •The Team You Will Join •Our Customer Care Advocates handle inbound customer service inquiries via the telephone and resolve complex life insurance claim inquiries. •The successful candidate is a compassionate listener with strong phone skills who can guide callers with clarity, empathy, and professionalism—ensuring each interaction is a supportive and positive experience, even during emotionally difficult times. •With an understanding of the customers’ needs and commitment to providing effective solutions, you will deliver a service experience that not only meets but exceeds expectations, making it simple and seamless for customers to do business with us. •Life Service Customer Care Advocate •We’re looking for great listeners with a strong phone presence, empathy, and attention to detail. If you’re someone who thrives on helping others, providing clarity, and guiding people through challenging situations with care, this role is your opportunity to create meaningful impact in your work. •How You’ll Help Us Build a Confident Future (Key Responsibilities) •Live within a commutable distance to MetLife Office out of Cary, NC Qualifications: •What You Need to Succeed (Required Qualifications) •Demonstrated capacity to navigate between multiple computer systems and applications simultaneously. •Strong ability to multitask, navigate business procedures and problem solve. •Quickly grasp information and efficiently solve verbal challenges with strategic thinking. •Demonstrated capacity to adapt to new technologies. •Communicate complex verbal and written concepts with ease. •Demonstrated capacity to prioritize and manage time effectively. •Strong interpersonal skills, including empathy, compassion, patience, and active listening, with the ability to build rapport and provide exceptional customer support. •High School Diploma or GED •Leverages approved AI and automation tools to improve efficiency, quality, and decision-making. Compensation: •The expected salary range for this position is Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!