Hiring: Customer Billing Specialist Company: Veritiv Location: Jacksonville, FL Job Posted Time: 2026-09-10 15:15:30 Employment Type: Hybrid Target Skills & Keywords : Microsoft Office, SAP About the job Experience: •1-3 years of related job experience. •Demonstrated capacity to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment. •Basic experience of simple office/operational systems. •Proficient with Microsoft Office Suite. •Strong customer service skills (friendly, courteous and helpful). Required Skills: •Address the more common variety of scenarios encountered that causes billing exceptions/ errors. •Complete common requests for exception billing to update quantity, item, price, misc. charges or freight prior to billing per established guidelines. •Follow established approval matrix for processing credit memos. •Research and gather supporting documentation for all assigned customer disputes. •Develop knowledge of Veritiv’s ordering, billing, basic warehouse operations, and accounting processes to efficiently resolve customer issues. •Identify scenario(s) encountered that cause customer disputes with assistance. •Take appropriate action regarding impact to Sales Reps’ commission with assistance. •Reconcile customer payment in Accounts Receivable system to validate the dispute application. Qualifications: •Strive to consistently meet or exceed individual and team goals. •Build relationships to maintain professional, effective communication with team members and internal customers in Warehouse Operations, Accounts Receivable, Accounts Payable, Rebate & Contracts, Average Cost/ Accounting, Customer Experience, and Sales. •Other related duties and responsibilities, as required or assigned •Systems used include SAP, CXWB, VOS(SFD), Uniscore, Document Viewer and WebCollect. •Bachelor's Degree Preferred •Excellent verbal, written, people, and diplomacy skills are required. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!