Hiring: Customer Analytics Specialist Company: Accenture Federal Services Location: Washington, DC Job Posted Time: 2026-09-02 17:59:54 Employment Type: Full-time Target Skills & Keywords: Customer Analytics, Geospatial Analytics, Google Analytics, Qualtrics, Medallia, Customer Behavior Measurement, Data Reporting, Usability Testing, Tracking Infrastructure, Actionable Insights Experience: - Proven ability to analyze complex data sets and build comprehensive, easy-to-understand reports that highlight customer engagement trends - Experience utilizing Geospatial (GEO) data analytics and location-based data to identify regional customer behaviors and inform localized business strategies - Experience leading activities related to the collection, review, and analysis of customer engagement data - Ability to support usability testing analysis by integrating customer engagement metrics - Ownership of documentation and updates to analytics collection metrics to improve customer engagement and satisfaction Required Skills: - Proficiency in Google Analytics Reporting - Hands-on experience with Qualtrics, Medallia, or similar customer experience analytics platforms - Strong technical aptitude for auditing, refining, and improving tracking patterns to ensure precise monitoring of user interactions across platforms - Capability to translate raw analytics and behavioral data into strategic, actionable recommendations for cross-functional product and design teams Qualifications: - Proven ability to analyze complex data sets and build comprehensive, easy-to-understand reports - Experience with Geospatial (GEO) data analytics and location-based data - Proficiency in Google Analytics Reporting - Hands-on experience with Qualtrics, Medallia, or similar platforms - Strong technical aptitude for auditing and improving tracking patterns - Ability to translate raw analytics into strategic recommendations - Experience leading customer engagement data collection and analysis - Ability to support usability testing analysis - Ownership of documentation and updates to analytics collection metrics - Bonus: Experience with advanced geospatial analytics Compensation: Not specified Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don’t miss this opportunity to join a forward-thinking team!