Hiring: Customer Advocate I Company: Health Care Service Corporation Location: Houston, TX Job Posted Time: 2026-09-13 11:49:18 Employment Type: Full-time Target Skills & Keywords : Medicare About the job Required Skills: •Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. •Duties include: conducting research; spends approximately 85% of the scheduled time on the phone according to business need. Qualifications: •High school diploma OR GED. •6 months customer service experience OR 6 months experience in an office environment. •Data entry and/or typing experience. •Interpersonal, verbal and written communication skills. •Analytical and organizational skills and independent decision making skills. •Demonstrated capacity to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks. •Knowledge of medical terminology and anatomy. •Proven ability to learn quickly and adapt to change. •Referral preference given to applicants able to take and meet testing criteria. •This role requires onsite training in our Houston, TX office. The option to work-from-home full time will be available upon successful completion of all training requirements. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!