Hiring: Customer Advocate I Company: Subaru of America Location: Camden, NJ Job Posted Time: 2026-09-10 14:31:41 Employment Type: Full-time / Remote Target Skills & Keywords : SOA About the job Required Skills: •Respond to customer contacts (including calls, emails, letters, and survey comments) regarding Subaru products, warranties, Subaru Added Security (SAS), and retailer-related issues in a non-scripted environment. Make outbound calls to customers to set follow-up expectations •Authorized to decide and implement best course of action to resolve the customer's concern •Manage customer caseload on an ongoing basis to ensure that follow-up and case closure is handled in accordance with department standards •Make effective and appropriate financial decisions related to customer goodwill and Policy Adjustment Request (PAR) on a case-by-case basis to enhance customer loyalty and perception of the Subaru experience without manager approval •Interface directly with additional parties, including Subaru retailers, distributors, and regional personnel, as needed, when researching and resolving customer cases •Attend and complete department training, as well as individual skill development training to maintain up-to-date information and knowledge of vehicles, parts, systems, accessories, warranty, policy and procedures, and legal requirements •Provide suggestions for improvements in policy and procedures •Excellent customer service skills with a passion for demonstrating a high level of service Qualifications: •Bachelor's degree required OR high school diploma plus six years of relevant customer service-related work experience in lieu of degree required. Compensation: •$45,000 - $51,000 / year •Flexible work environment (work from home / hybrid options) •Additionally, this role is bonus-eligible, with a target bonus percentage that provides an opportunity to earn even more based on your performance Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!