Hiring: Customer Advocacy Specialist (Hybrid Schedule) Company: Selene Finance LP Location: Dallas-Fort Worth Metroplex Job Posted Time: 2026-09-10 12:03:38 Employment Type: Hybrid Target Skills & Keywords : Root Cause Analysis About the job Required Skills: •This role offers a flexible hybrid schedule, allowing team members to split their time between working remotely and collaborating in the office. •Serve as the customer facing point of contact for escalated complaints from executive offices, regulatory offices, and investor representatives. •Initiate outbound contact to borrowers on escalated or high-sentiment cases to de-escalate, clarify concerns, and set resolution expectations early. •Ensure all responses are accurate, compliant, and delivered within required timelines. •Manage and monitor accounts requiring unique handling due to sensitivity, high value, or previous escalation. •Coordinate with servicing, operations, and legal teams to ensure actions taken are consistent with agreed handling parameters. •Handle inbound calls from customers with escalated complaints or inquiries on special handling accounts. •Perform independent research and collaborate with internal teams to identify root causes and implement resolutions. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!