Hiring: Customer Account Representative – Urology Company: Aeroflow Health Location: Asheville, NC Job Posted Time: 2026-09-03 11:19:52 Employment Type: Remote Target Skills & Keywords : HIPAA, Medicaid, Medicare, Quality Assurance About the job Required Skills: •This is more than a customer service position. •Every conversation could make someone's day a little easier. Whether you're helping a patient understand their insurance benefits, resolving an order issue, or coordinating care with a physician's office, you'll play an important role in delivering an exceptional patient experience. •This is a fast-paced, high-volume call center environment where success comes from balancing compassion with efficiency. You'll spend your day speaking with patients, physician offices, and insurance partners while navigating multiple systems, solving problems, and helping patients move forward. •If you enjoy helping people, staying organized, solving problems, and working on a team that genuinely cares about making a difference, we'd love to meet you. •We are currently seeking a Customer Account Representative (CAR). In this role, you'll serve as one of the primary points of contact for our patients, delivering exceptional customer experience while helping them navigate every stage of the ordering process. •Patient Support & Customer Experience •Deliver exceptional customer service by managing a high volume of inbound and outbound calls with professionalism, empathy, and efficiency. •Assist patients with questions related to orders, insurance coverage, account status, documentation requirements, and next steps. Qualifications: •High school diploma or GED equivalent. •Demonstrated capacity to type at least 40 words per minute with accuracy. •Strong computer proficiency, including the ability to navigate multiple software applications simultaneously. •Excellent verbal and written communication skills. •Demonstrated capacity to manage multiple priorities while maintaining attention to detail. •One year of call center experience. •One year of customer service experience. •What We Look For We're looking for people who genuinely enjoy helping others and take pride in delivering exceptional service. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!