Hiring: Customer Account Manager Sales Company: Mach7 Technologies Location: Burlington, VT Job Posted Time: 2026-09-11 13:29:38 Employment Type: Contract / Remote Target Skills & Keywords : SaaS About the job Experience: •2 years or equivalent of sales experience in any B2B environment — MedTech, SaaS, technology, or healthcare services preferred Required Skills: •The Customer Account Manager, internally referred to as an ACE, owns the total commercial relationship for Mach7’s installed base within an assigned US region and is accountable for growing that region beyond it. This is a quota-carrying sales role, not a support or service role. •Mach7 customers are health systems, academic medical centers, imaging centers, radiology and pathology groups, and government health organizations. These are multi-year, multi-stakeholder, clinically consequential relationships. The ACE is the single commercial point of accountability for those relationships in-region. •Renewals and Retention: 40% of focus •Own the renewal forecast for every contract in the assigned territory; maintain a rolling 12-month renewal calendar with no surprises inside 180 days. •Initiate renewal conversations 9 to 12 months ahead of contract expiry for enterprise agreements; 6 months for smaller accounts. •Lead commercial negotiation on renewals, including pricing, term length, uplift, scope, and service levels, in partnership with Deal Desk, Finance, and Legal. •Identify at-risk accounts early using product usage, support ticket trends, executive sponsor changes, and competitive activity. Build and execute written save plans on every red account. •Drive multi-year renewals and uplift capture where the value case supports it; defend against margin erosion and unmanaged discounting. Qualifications: •Prior exposure to a CRM and a structured sales methodology (MEDDIC, Challenger, Sandler, or similar), even at an introductory level. •Coursework, internship, or experience in healthcare IT, medical imaging, life sciences, or health administration. •We recognize that candidates bring diverse experiences and backgrounds. If you don’t meet every requirement, we still encourage you to apply! Many strong candidates don’t check every box. We value potential, growth, and impact as much as experience. •Integrate AI into daily work — leverage AI tools to enhance efficiency, elevate quality, and support smarter, faster decision-making. •Continuously improve through AI — proactively identify opportunities to optimize processes, rethink workflows, and challenge existing approaches rather than maintaining the status quo. •Use AI responsibly and ethically — safeguard sensitive information, adhere to company guidelines, and actively identify risks such as bias, inaccuracies, or misuse. •At Mach7, our culture is rooted in CLIMBS, a mindset that guides how we show up, collaborate, and grow each day. More than just a set of values, CLIMBS represents the standard we hold ourselves to and the way we approach our work, our teams, and our impact. •Every decision starts with the customer’s perspective. Success = customer outcomes and satisfaction. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!