Hiring: Customer Account Manager (Hybrid) Company: Collins Aerospace Location: Troy, OH Job Posted Time: 2026-09-16 21:54:15 Employment Type: Remote Target Skills & Keywords : Cargo, Defense Industry, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, SAP, Security Clearance About the job Experience: •Typically requires a University Degree and minimum 2 years of prior relevant experience or an Advanced Degree in a related field Required Skills: •Be the primary point of contact with your respective customer •Coordinate with Operations and Contracts Analyst to ensure both customer and organizational expectations are met •Solve client issues when required and build meaningful relationships with the customer •Continually strive to improve the customer experience by taking ownership of escalated customer issues, investigating, and following them through to resolution •Ensure that all customer requests are handled with professionalism and within a timely manner •Collect and consolidate information regarding customer interactions and transactions when requested to facilitate future needs and process improvements •Ensure that continuous feedback to the customer is maintained on quote and order status (backlog reports, portal updates, reschedule notices, verbal and written communication) •Demonstrated ability to remain composed and decisive in a fast-paced environment Qualifications: •Strong business acumen with the ability to prioritize multiple deliverables •2 years of prior relevant experience or an Advanced Degree in a related field •Minimum 2 years of prior relevant experience or an Advanced Degree in a related field Compensation: •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package •Medical, dental, and vision insurance Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!