Hiring: Customer Account Manager Company: Guardian Industries Location: Auburn Hills, MI Job Posted Time: 2026-09-16 23:58:19 Employment Type: On-site Target Skills & Keywords : Salesforce About the job Experience: •Willing to learn a second language •What Will Put You Ahead •Advanced analytical skills (prepare/analyze databases and spreadsheets to make business decisions and recommendations to leadership) •Bilingual in English and either Spanish or Portuguese Required Skills: •Address and resolve customer inquiries, complaints, and issues in a timely and effective manner by partnering cross-functionally with other departments •Provide relevant information and recommendations to customers and Territory Sales Managers on our products and product parameters •Anticipate customer needs, identify potential issues, and develop solutions to improve service levels •Troubleshoot and resolve customer service issues •The order Management Team oversees the processing of customer orders, managing changes and adjustments to ensure accurate and timely delivery •The Customer Facing Team monitors customer forecast-to-actual performance, proactively identifying variances, and collaborating with external and internal stakeholders to develop solutions that close gaps and improve forecast accuracy •Partner with the sales team to identify opportunities for improvement throughout the process •Monitor customer satisfaction levels, key performance indicators, and service level agreements to ensure that targets are met Qualifications: •Bachelor’s Degree Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!