Hiring: Customer Account Coordinator - Manufacturing Company: Airtech Advanced Materials Group Location: Springfield, TN Job Posted Time: 2026-09-10 11:13:26 Target Skills & Keywords : Microsoft Excel, Microsoft Office About the job Experience: •Previous experience in customer service, order processing, administrative support, inside sales support, or manufacturing support preferred. •Manufacturing industry experience is a plus, but not required. •We Hire You To Retire You •Airtech is a family-owned global leader in materials used to manufacture high-performance composite parts. Since 1973, we’ve proudly supported industries like aerospace, automotive, marine, green energy, and recreational sports – helping create lighter, stronger, and greener components. •At Airtech, you’ll join a global family that values long-term employment, internal promotion, and personal and professional growth. Safety is our top priority, and we work hard to ensure every employee goes home safely every day. Required Skills: •Manage assigned customer accounts and build positive working relationships through responsive, professional communication. •Process a high volume of purchase orders accurately and efficiently within the ERP system. •Provide customers with pricing, product availability, lead times, shipment updates, and order status information. •Coordinate order changes, cancellations, returns, credits, and other customer requests. •Work closely with Production, Shipping, Planning, Engineering, and Sales to resolve issues and meet customer expectations. •Proactively monitor orders to help ensure on-time shipment and timely communication of delays or changes. •Research and resolve customer concerns with urgency, professionalism, and follow-through. •Review customer orders and documentation for accuracy and completeness. Qualifications: •Strong written and verbal communication skills. •Excellent organizational skills and attention to detail. •Demonstrated capacity to prioritize multiple tasks and manage deadlines in a fast-paced environment. •Strong problem-solving and follow-up skills. •Demonstrated capacity to work independently while collaborating effectively with a team. •Proficiency in Microsoft Office, including Outlook and Excel. •Comfortable learning and using ERP systems and order entry software. •Reliable attendance and strong sense of accountability. •Typing skills of 40+ WPM preferred. •High school diploma or GED required. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!