Hiring: Custom Order Specialist Company: Rhoback Location: Charlottesville, VA Job Posted Time: 2026-09-16 07:42:34 Target Skills & Keywords : CAD, Figma About the job Experience: •1-3 years of experience in account management, inside sales, customer experience, order management, or a related role. •Working proficiency in Adobe Photoshop preferred; Illustrator and Figma preferred. •Exposure to custom apparel, embroidery, screen printing, or another product-based business is a strong plus. •This role may invole performing job-related tasks that occasionally require physical activity, such as lifting, pushing, or pulling items 10 lbs or more, with our without reasonable accommodation. Required Skills: •The Custom Orders Specialist owns end-to-end custom embroidery orders for corporate and group clients — from first inquiry through artwork, production release, and delivery. This role is part account management, part hands-on design, part order operations, and part proactive outreach to the customers and prospects who do not come back on their own. •This role suits someone who is equally comfortable in communicating with customers, working in photoshop, using an order management system, using selling skills, and energized by owning the entire order process. •This role is fully in-office in Charlottesville, VA. During peak seasons, flex scheduling may be required and blackout FTO periods may apply. •If you’re a problem solver who likes owning a project end to end, and you get satisfaction out of turning a first-time customer into a client who comes back every season, we’d love to hear from you. •Account & Order Management •Serve as the primary point of contact for assigned custom order clients from inquiry through fulfillment. •Review and convert business-to-business (B2B) portal draft orders, verifying products, quantities, pricing, discounts, and shipping before the order is released. •Manage multiple custom orders simultaneously while maintaining accuracy, timelines, and customer satisfaction. Qualifications: •Bachelor's degree in Business, Communications, Marketing, or a related field preferred; equivalent work experience will be considered. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!