Hiring: CS Specialist I - Customer Service Center Company: WesBanco Location: Pittsburgh, PA Job Posted Time: 2026-09-10 14:13:18 Employment Type: Full-time / Remote Target Skills & Keywords : Android About the job Required Skills: •To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. •Personally, models the standards of the Bank's Mission, Vision, and Pledge. •Processes inbound calls from all queues, including account questions, product and service information, digital banking services, debit card processing, bank policy and various customer requests. Uses the training and reference materials provided in order to work and resolve an issue or question independently. •De-escalates situations when necessary or escalates call to supervisor after de-escalation attempt. •Accepts ownership of the customer request and follows it through to resolution. •Assists customers with various computing environments, including both Apple and Android products, browsers and operating systems to support and promote our digital banking services on all supported devices. •Completes customer transactions and corrects account information by engaging correct business partners. •Identifies and resolves customer issues and complaints promptly and accurately. Qualifications: •Demonstrates strong time management skills. •Demonstrated capacity to work independently and multi-task in a fast-paced environment, with an emphasis on resolving most customers’ issues during the call with minimal follow up. •Adhere to communication protocols with supervisors when unable to adhere to schedule or perform duties as expected. •Willingness to work a flexible schedule, with frequent adjustments to hours and able to work additional hours if needed. •Demonstrated capacity to work outside of normal banking hours. •Possess an ability to work under pressure, minimizing distractions and maintaining a positive attitude. •Adapt quickly to change and learn readily in a remote environment. •Willingness to provide a level of service which will clearly differentiate us from our competitors. •Demonstrated capacity to build and retain customer relationships against competition. •Identifies customer concerns or needs, resolves the inquiry or recommends best solution, expedites the correction or adjustment and follows up to ensure resolution. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!