Hiring: Cruise Specialist Company: Norwegian Cruise Line Holdings Ltd. Location: Miami, FL Job Posted Time: 2026-09-16 18:54:02 Target Skills & Keywords : Microsoft Office, Quality Assurance About the job Experience: •0-2 years call center or related travel industry experience. •Solid functional working knowledge of reservation system within a call center environment preferred.. Required Skills: •Assist travel partners and direct guests with all aspects related to individual and group cruise reservations; including sharing product information, reserving cruises, and advising of sales promotions, while meeting Oceania Cruises service delivery expectations.. •Efficiently handle telephone inquiries from Oceania Cruises guests, including travel partners and direct guests. •Provide superior customer service and product knowledge to all Oceania Cruises guests. •Effectively employ sales techniques, customer service, and product knowledge expertise as a means to increase sales revenue and provide complete customer satisfaction. •Provide consistent consultative telephone support to travel partners and direct guests in a positive, knowledgeable, and professional manner. •Assist and support other departments and fellow team members in reaching Oceania Cruises service, productivity, quality, and revenue goals. •Follow-up on available leads and ultimately close all potential sales opportunities. •Help with projects as requested by the Call Center management team. Qualifications: •High school diploma or equivalent Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!