Hiring: CRM Platform Tech Lead (Solutions, Delivery & AI) Company: Zendesk Location: Madison, WI Job Posted Time: 2026-09-03 11:01:21 Employment Type: Hybrid Target Skills & Keywords : AI, Agile, Apex, CI/CD, GitHub, REST, SOAP, Salesforce, Zendesk About the job Experience: •10+ years of hands-on technical experience developing on enterprise CRM platforms (e.g., Salesforce), with at least 3+ years acting as a technical lead, senior developer, or squad lead. Required Skills: •CRM Platform Tech Lead to act as the technical anchor for our CRM engineering team. While our architects focus on the multi-year, cross-platform roadmap, your focus will be on the "here and now"—turning complex business requirements into elegant, scalable solutions and getting them across the finish line. •Drive Solution Engineering: Take high-level requirements and architectural guidelines and translate them into executable, step-by-step technical solutions (e.g., deciding when to use a Flow vs. Apex, designing complex triggers, or structuring custom UI components). •Champion AI & Productivity: Cultivate an AI-first mindset within the engineering team. Leverage AI-assisted coding and testing tools (e.g., GitHub Copilot, CRM-native AI features) to accelerate sprint delivery, reduce technical debt, and automate repetitive administrative tasks. •Lead Technical Delivery: Act as the technical heartbeat of the Agile squad. Drive sprint execution, ruthlessly unblock developers, and ensure the team meets its delivery commitments with high-quality, bug-free output. •Hands-on Development: Roll up your sleeves to build the most complex, business-critical features yourself. You will lead the charge on heavy integrations, advanced custom coding, and intelligent, AI-driven CRM solutions. •Mentor & Elevate the Team: Actively mentor junior and mid-level engineers. Run pair-programming sessions, enforce development best practices, and lead comprehensive code reviews to ensure long-term system health. •Own Code Quality & Release Hygiene: Partner with QA and Release Management to ensure deployments are seamless. Enforce strict version control, CI/CD best practices, and automated testing standards. •Collaborate Across GTM: Work daily with Product Managers, Business Analysts, and RevOps stakeholders to negotiate technical trade-offs, scope level of effort, and ensure the technical reality matches the business expectation. Qualifications: •Deep Technical Chops: Expert-level proficiency in CRM development languages and frameworks (e.g., Apex, LWC, SOQL, REST/SOAP APIs, and complex declarative automation). •AI-First Mindset: A forward-thinking approach to software engineering, with a strong interest in—or hands-on experience using—AI tools to enhance developer productivity, streamline testing, and build smarter business systems. •Delivery Focus: A strong bias for action and execution. You know how to balance "perfect" code with the need to deliver business value quickly and iteratively. •Mentorship Mentality: A proven track record of upskilling peers. You enjoy teaching others and take pride in elevating the engineering standards of your entire team. •Agile Proficiency: Deep understanding of Agile development lifecycles, sprint planning, backlog grooming, and CI/CD deployment models. •Communication: Excellent ability to explain complex technical constraints or solutions to non-technical stakeholders. •Advanced CRM Certifications (e.g., Salesforce Platform Developer II, Data Architecture, or Integration Architecture). •Direct experience implementing AI solutions within a CRM (e.g., Salesforce Einstein, predictive forecasting, AI chatbots). •Operational familiarity with adjacent GTM tools in the Lead-to-Cash ecosystem (CPQ, Marketing Automation, Billing). Compensation: •$161,000 - $241,000 / year •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package •This position may also be eligible for bonus, benefits, or related incentives Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!