Hiring: CRM Business Configuration Analyst Company: Keen360 Location: Norristown, PA Job Posted Time: 2026-09-10 11:33:29 Employment Type: Hybrid Target Skills & Keywords : Agile, Business Analysis, HubSpot, Quality Assurance, SAP, Salesforce, User Experience About the job Required Skills: •The successful candidate will operate at the intersection of business analysis, solution design, no-code configuration, and project delivery. •The foundation of the role is classic business analysis: engaging client stakeholders, understanding their business processes and requirements, challenging or clarifying those requirements where appropriate, and translating them into a solution design that both the client and Keen360 delivery team can understand and execute. •At Keen360, that design is captured in a Blueprint developed jointly with the client and serving as the agreed basis for solution realization. The Business Analyst / Solution Consultant will be a key agent in achieving alignment and joint acceptance of that Blueprint. •Because Creatio is a no-code, AI-native platform, we also expect our Business Analysts to be hands-on. The successful candidate should be capable of learning Creatio quickly and independently configuring lower- to medium-complexity functionality rather than treating all configuration as the responsibility of a separate technical team. Qualifications: •Business Analysis and Solution Design •Lead discovery sessions and working meetings with client business and technology stakeholders. •Understand and document client business processes, requirements, pain points, data needs, and desired outcomes. •Translate business requirements into practical CRM solution designs. •Develop clear Blueprint specifications covering business processes, data, user experience, workflows, reporting, integrations, and related solution requirements. •Drive alignment among client stakeholders and the Keen360 team toward joint acceptance of the Blueprint. •Maintain traceability between agreed requirements, solution design, configuration, testing, and delivery. •Help manage requirements and scope so that the delivered solution remains consistent with the agreed Blueprint, project effort, and schedule. •No-Code Solution Realization and Configuration •Achieve Creatio Creator - Basic certification no later than 90 days after joining Keen360. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!