Hiring: Credit Representative Company: Ingram Content Group Location: La Vergne, TN Job Posted Time: 2026-09-10 12:41:29 Employment Type: On-site Target Skills & Keywords : Jira, Microsoft Excel About the job Experience: •2 years of previous Credit/Collections experience or 2 Years of Ingram Customer Care experience •1 year of experience with communication to/from customers on the telephone and via email (MS Outlook) •1 years of experience creating spreadsheets in MS Excel, including creating basic mathematical formulas and data manipulation Required Skills: •Is hiring a Credit Representative to contribute to our team in our •Establish and support accounts receivable related Credit/Collection functions for Ingram Content Group •Provides account management for active Ingram customers or assigned accounts, including daily order release, based on established guidelines. •Contacts customers proactively after review with department management when assigned credit limit exceeds orders, a special order is submitted, a past due balance prohibits the release of orders, etc. •Recommends credit hold and communicates such action across different Org Id’s (AU/UK) as appropriate. •Evaluates customer records and recommends payment plans based on sales compensation, payment history, length of relationship and reason for arrears. •Accesses various data bases for research and processing, including, but not limited to CyberSource, Web-Admin, Oracle, and JIRA-Credit systems etc. •Handles credit card data, updates the customer/publisher website with cc information, or initiates assistance as needed for the customer/publisher to navigate/update themselves. May initiate manual credit card charges, perform research, or view/update credit card data. Qualifications: •High school diploma or equivalent year for year experience •OR Bachelor’s degree with 6 months of Ingram Credit/Collections experience Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!