Hiring: Counter Sales Associate I Company: Johnstone Supply Location: Orion, MI Job Posted Time: 2026-09-03 14:37:16 Target Skills & Keywords : Microsoft Office, Workday About the job Experience: •1+ years of experience in a wholesale/retail environment in the HVAC/R or related industry. •High School Diploma or G.E.D.; 1+ years of related experience and/or training in a wholesale/retail environment; or equivalent combination of education and experience. Required Skills: •Greets customers who walk in the store; greets regular customers by name. Handles multiple customers and customer requests simultaneously while maintaining a friendly and professional manner. Develops good working relationships and rapport with customers. •Assists customers in making product selections by asking questions and actively listening to identify customer needs. Assists with system or product troubleshooting and resolves commonly encountered technical problems. •Recommends and orders products for customers. Identifies alternative or substitute pr oducts to meet customer needs. Proactively recommends additional items a customer might need and promotions that might interest them. Recommends and orders products not listed in the Johnstone catalog. Recognizes products most commonly purchased by customers. •Determines customer replacement HVAC parts according to inspection or verbal/description of the old part and customer requirements. •Responds to incoming sales calls; makes outgoing customer sales or service calls; and addresses customer complaints. Resolves customer disputes in a timely, professional manner that balances customer requests with business needs. •Follows up promptly on all customer requests for information, quotes, bid follow-ups, alternative parts, and delivery dates. Proactively communicates with customers about any expected delays or issues with their order. Reaches out to customers who haven’t picked up will-call orders yet. •Maintains and increases the company’s stature in the marketplace by maintaining the highest standards in cleanliness and appearance of the showroom through stocking shelves, housekeeping, creating displays, etc. Some examples of housekeeping include sweeping, mopping, cleaning bathrooms, and picking up trash. •Conducts regular inventory counts of products on store shelves. Qualifications: •To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. •There are no certificates, licenses, or registrations required for this role . •General knowledge of HVAC/R products, concepts, and the industry as a whole, or ability to learn on the job. •Demonstrated understanding and application of effective customer service techniques. •Must be able to run a point-of-sale terminal, research HVAC/R items, and help prepare required sales and customer reports. •Proficiency with computers to look up and cross-reference parts/equipment, and capacity to learn new software. •Solid functional working knowledge of ERP systems and Microsoft Office Suite of products. •Skill in operation of power equipment, including forklift, or ability to learn on the job. •Demonstrated capacity to work independently and with teams. •Demonstrated ability to multitask, manage, and prioritize multiple projects while working under pressure. Displays a sense of urgency when needed. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!