Hiring: Corporate Vice President, Customer Experience Company: New York Life Location: Tampa, FL Job Posted Time: 2026-09-10 11:15:48 Employment Type: Hybrid Target Skills & Keywords : AI, Agile, Digital Transformation About the job Experience: •10+ years of progressive leadership experience in customer experience, operations, service, quality, risk, retention or a related discipline, including experience leading leaders and multidisciplinary teams. Required Skills: •Develop and execute the end-to-end customer experience strategy and roadmap, aligning customer priorities with business objectives, operational plans, and measurable outcomes. •Own and improve priority customer journeys by identifying moments that matter, removing friction and coordinating improvements across Operations, Claims, Technology, Product, Marketing, and other partners. •Lead Customer Insights and Voice of the Customer capabilities, integrating feedback, complaints, quality results, interaction data, and operational metrics to identify root causes and prioritize action. •Provide strategic oversight for Quality, Fraud, Risk, Payment Processing and Retention, balancing customer ease, control effectiveness, regulatory obligations, financial protection, and long-term relationship value. •Establish customer experience governance, scorecards, and accountability; sponsor cross-functional process and digital improvements; and lead, develop and integrate a high-performing multidisciplinary organization. •Bachelor's degree or equivalent relevant experience in business, operations, technology, or a related field. •10+ years of progressive leadership experience in customer experience, operations, service, quality, risk, retention or a related discipline, including experience leading leaders and multidisciplinary teams. •Demonstrated experience developing customer experience strategies and improving end-to-end journeys across multiple functions, channels, and stakeholder groups. Qualifications: •You build strong relationships, communicate complex issues clearly and influence senior leaders and partners without relying solely on direct authority. You also have a strong record of developing leaders, building inclusive teams, and creating accountability for sustainable results. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!