Hiring: Corporate - Standard Template Company: ALO Location: Los Angeles, CA Job Posted Time: 2026-09-03 11:11:48 About the job Required Skills: •Provide Tier 2 technical support for retail stores and NSO activities, including troubleshooting hardware, software, network, and POS issues. •Own and manage assigned tickets through resolution, ensuring timely updates, proper documentation, and customer communication. •Follow established troubleshooting processes, runbooks, and escalation paths when handling incidents and service requests. •Identify and escalate complex, sensitive, or high-impact issues to the Senior RSD or appropriate technical teams. •Coordinate with vendors and internal IT teams to resolve issues requiring external support or cross-team collaboration. •Support hardware and software deployments, replacements, and refresh activities as assigned. •Participate in onboarding and training activities to build technical and process knowledge. •Contribute to knowledge base articles, documentation updates, and continuous improvement efforts. Qualifications: •Strong troubleshooting and problem-solving skills •Clear, professional, and customer-focused communication •Demonstrated capacity to follow defined processes while adapting to situational needs •Accountability for ticket ownership and follow-through •Willingness to learn and grow technically and operationally •Attention to detail in documentation and execution •Demonstrated capacity to manage multiple priorities in a fast-paced environment •For CA residents, Job Applicant Privacy Policy HERE. Compensation: •Other rewards may include performance bonuses, long term incentives, a PTO policy, and many other progressive benefits Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!