Hiring: Corporate Advance ICE/IM Tech Support Specialist Company: Selene Finance LP Location: Dallas-Fort Worth Metroplex Job Posted Time: 2026-09-10 12:03:37 Target Skills & Keywords : Microsoft Excel, Root Cause Analysis About the job Experience: •3-5 years of mortgage servicing, operations, or related experience preferred. •5 years of mortgage servicing, operations, or related experience preferred. Required Skills: •This role operates within Corporate Advance and mortgage servicing operations, supporting the accurate classification, control, and recovery of servicing-related expenses. The Analyst performs routine monitoring, assists with issue resolution, maintains documentation, and supports reporting and control activities. •Provide day-to-day support for ICE Invoice Management workflows, fee codes, and system processes. •Assist with maintenance of fee codes, classification logic, routing rules, and system data. •Research and help resolve invoice issues such as coding errors, workflow exceptions, and system rejects. •Support identification and documentation of system issues, rule gaps, and classification discrepancies. •Assist with testing and validation of system updates, rule changes, and enhancements. •Maintain documentation for fee codes, business rules, testing results, and issue tracking. •Support control monitoring activities, including reviewing exceptions, aging items, and data quality issues. Qualifications: •High school diploma required; Associate’s or Bachelor’s degree preferred. •Expert experience with ICE Invoice Management (IM), MSP •In-depth knowledge of invoice processing, data entry, or financial operations. •Demonstrated capacity to manage multiple priorities, meet deadlines, and escalate issues appropriately. •Strong attention to detail and ability to work with data accurately. •Intermediate Excel skills (sorting, filtering, basic formulas). •Demonstrated capacity to research issues and follow established processes for resolution. •Strong organizational and time management skills. •Effective communication skills and ability to work in a team environment. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!