Hiring: Contact Center Training Specialist (10.13 Start) Company: Grand Circle Corporation Location: Home, KS Job Posted Time: 2026-09-10 11:08:54 Employment Type: Full-time / Remote About the job Experience: •2+ years of professional training or facilitation experience in a corporate, contact center, sales, or customer service environment. Required Skills: •We’re looking for an experienced •To deliver engaging virtual training, lead new-hire onboarding, and provide ongoing coaching and development. •You’ll partner with Training and business leaders to identify skill gaps, improve training programs, and help associates build the knowledge and skills needed to succeed. •Deliver engaging virtual training for Service and Sales associates using Microsoft Teams and other platforms. •Lead new-hire onboarding, cohort training, upskilling, and continuous learning. •Create and improve training materials, presentations, job aids, assessments, and knowledge checks. •Coach associates on customer service, sales skills, systems, and processes. •Assess trainee performance, identify skill gaps, and provide constructive feedback. Qualifications: •New-hire or cohort-based training experience. •Sales training experience, particularly in a contact center environment. •GDS experience, including Sabre, Apollo, Amadeus, or Worldspan. •This is a remote position with a strong focus on virtual training and collaboration. The role requires flexibility as business needs change, including occasionally providing additional coaching, supporting other departments, or working overtime when needed. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!