Hiring: Contact Center Technology Manager Company: LHH Location: Austin, Texas Metropolitan Area Job Posted Time: 2026-09-10 13:48:29 Employment Type: On-site Target Skills & Keywords : Microsoft Excel, Salesforce About the job Experience: •Understanding of outbound dialing strategies, modes, configurations, and optimization •Demonstrated capacity to provide direction, coaching, and technical leadership •Must be comfortable being hands-on while also providing leadership •Potential to eventually coordinate the broader Salesforce administration team •CCAS platforms integrate with Salesforce Required Skills: •The Senior CCAS Administrator will be a hands-on technical leader responsible for managing and optimizing the organization’s contact center platform and its integration with Salesforce. •, identify opportunities for improvement, and bring solutions rather than simply execute assigned tasks. •Leadership of junior administrators •Improving contact rate and conversion performance •Strong Excel skills are required •Extract and validate Five9/contact-center data •Build pivot tables Qualifications: •Strong hands-on experience administering a CCAS/contact center platform Compensation: •$100,000 - $120,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!