Hiring: Contact Center Technical Support Representative Company: MCI Location: Tampa, FL Job Posted Time: 2026-09-17 11:35:15 Employment Type: Full-time / Remote About the job Experience: •1-2 years of technical support or IT helpdesk experience in a contact center. •18 years and older •2 years of technical support or IT helpdesk experience in a contact center. Required Skills: •Respond to technical support calls, emails, or chats from customers. •Troubleshoot hardware, software, and connectivity issues. •Guide customers through step-by-step solutions and product configurations. •Escalate unresolved issues to higher-level support or engineering teams. •Document all interactions and solutions in the ticketing system. •Maintain up-to-date knowledge of products, services, and system updates. •Meet performance targets related to resolution time, customer satisfaction, and accuracy. •WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? Qualifications: •High school Diploma/GED Compensation: •Flexible work environment (work from home / hybrid options) •Paid Time Off Earn PTO and paid holidays to take the time you need Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!