Hiring: Contact Center Supervisor (Member Service Specialists) Company: General Electric Credit Union Location: Cincinnati, OH Job Posted Time: 2026-09-10 12:36:03 Employment Type: On-site Target Skills & Keywords : Microsoft Office About the job Experience: •Minimum five years of experience handling member inquiries in a call center environment •Minimum four years of banking or credit union experience preferably with lending experience •Proven experience in fostering relationships with customers •Prior experience in mentoring, coaching or leading teams preferred Required Skills: •Provide leadership and guidance to a team of Specialists, ensuring high-quality service delivery and advanced problem resolution •Serve as the primary escalation point for complex, sensitive, and high-impact member concerns, providing expert guidance and resolution support •Monitor member interaction volume, ensuring proper allocation of team resources and work with other Contact Center leaders to ensure proper queue coverage and service level expectations •Lead coaching and development efforts through regular observation, feedback, and performance discussions that reinforce GECU’s Consultative Approach and service standards •Ensure adherence to compliance, quality control, audit requirements, and operational controls while maintaining a strong risk-conscious culture •Utilize reporting and analytics to monitor team effectiveness, establish goals, measure performance, and drive continuous improvement •Provide immediate supervision of direct reports, including performance management, workload prioritization, scheduling oversight, and career development planning •Foster a culture of accountability, collaboration, and professionalism that supports team member engagement and business objectives Qualifications: •Thorough knowledge of GECU products and services with ability to learn and train others on new roll-outs and enhancements •Demonstrated team leadership and effective communication skills •Always exhibits a positive attitude and professional demeanor •Advanced ability to resolve complex member concerns and escalated issues •High level of emotional intelligence and vast interpersonal skills •Proficient in Microsoft Office Suite or similar software •Demonstrated capacity to maintain confidential or sensitive information •Health, Dental and Vision insurance •Life and Disability insurance options •Paid Time Off starts accruing once hired and take your birthday off -paid Compensation: •Health, Dental and Vision insurance Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!