Hiring: Contact Center Supervisor - Loan Application Support (Hybrid) Company: Enova International Location: Chicago, IL Job Posted Time: 2026-09-03 10:46:42 Employment Type: Full-time / Remote Target Skills & Keywords : Apex, Machine Learning, Quality Assurance About the job Experience: •3 years of leadership experience in related capacity Required Skills: •Manage metrics, performance criteria, policies and procedures to continuously improve representative's productivity •Review quality assurance reports, customer survey responses and error reports and provide coaching to representatives to ensure they are creating the expected customer experience •Conduct one-on-one meetings, weekly meetings, coaching sessions, and performance reviews in a timely manner •Identify trends and recommend appropriate solutions to improve performance and drive engagement •Assist with new hire interviews, hiring decisions and manage the onboarding process for all new hires within your function Qualifications: •Excellent written and verbal communication skills •Demonstrated capacity to coach, train, and motivate employees and evaluate their performance •Capable of remaining calm under pressure and navigating tense situations, especially during busy hours Compensation: •$51,000 - $57,000 / year •Flexible work environment (work from home / hybrid options) •Additional compensation for this role may include a bonus Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!