Hiring: Contact Center Supervisor Company: Total Talent Consultants Location: Kansas City, MO Job Posted Time: 2026-09-15 10:17:27 Employment Type: On-site About the job Required Skills: •We are seeking an experienced •Project Manager/Supervisor to oversee a high-volume telephone operator and communications support team within a healthcare or similarly complex 24/7 operating environment. •The ideal candidate will have demonstrated supervisory experience in a 24-hour call center, hospital telephone operator department, healthcare communications center, or comparable high-volume customer service environment •. This individual will be responsible for day-to-day team leadership, scheduling, quality oversight, performance management, and ensuring continuous telephone coverage. •The Contact Center Supervisor must be a hands-on leader who is comfortable stepping in to personally handle calls when staffing needs require it. •Supervise and coordinate daily operations for a high-volume telephone operator/communications team. •Lead a Monday-Friday daytime team and ensure appropriate staffing and coverage. •Maintain operational readiness and continuity of telephone services. Qualifications: •High school diploma or equivalent required. •Demonstrated supervisory or team-lead experience in a 24/7 call center, hospital telephone operator department, communications center, or comparable high-volume environment. •Strong organizational and time-management skills. •Excellent verbal and written communication skills. •Demonstrated capacity to remain calm and professional while handling high call volumes and potentially sensitive situations. •Demonstrated capacity to work effectively in a fast-paced healthcare or similarly demanding environment. •Comfortable using telephone systems, computer applications, electronic records, and standard office technology. •Ability and willingness to personally provide telephone coverage when staffing levels require it. •Operational familiarity with medical terminology and healthcare-related communications. •Previous experience scheduling employees across multiple shifts. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!