Hiring: Contact Center Supervisor Company: Southland Credit Union Location: Downey, CA Job Posted Time: 2026-09-16 20:50:16 About the job Experience: •Three to five years of similar or related experience. •Two to three years of supervisory experience preferred. Required Skills: •If you’re energized by developing people, solving problems, and finding better ways to serve members, this role gives you the opportunity to make a difference in both the associate experience and the member experience. •Leading the Work Behind Every Member Interaction •A strong Contact Center depends on more than answering calls—it depends on associates who feel prepared, supported, and confident in helping members. You’ll spend your time helping make that possible. •Keeping Service and Operations Moving •Great member service also requires a well-run operation. You’ll help manage daily workflow, schedule staff, and maintain appropriate coverage while responding to the changing needs of the Contact Center. •When members need additional support, you’ll step in to help resolve concerns and determine the right path forward. You’ll also work with teams across the organization to address issues, improve processes, and create a more seamless experience for members. •Continuous improvement will be an important part of the role. You’ll look beyond individual interactions to identify opportunities to strengthen workflows, improve service delivery, and make it easier for associates to do their jobs effectively. •You’ll also support sales and referral initiatives by coaching associates on consultative conversations and helping them connect members with financial solutions that fit their needs. Qualifications: •High school diploma or GED required. •Associate (AA) degree from an accredited community college preferred. •You’ll Be at Your Best in This Role If You... •Lead with a coaching mindset and genuinely enjoy helping others develop. •Communicate clearly and build productive relationships with people across different departments and levels of the organization. •Can balance the needs of your team, members, and daily operations while managing multiple priorities. •Know how to use performance trends and service-quality observations to identify opportunities and take action. •Handle sensitive or confidential situations with professionalism, discretion, and diplomacy. •Understand the regulatory environment of a financial institution and the importance of operating within established requirements. •Can motivate, influence, educate, and coach associates in a way that builds accountability and confidence. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!