Hiring: Contact Center Operations Specialist Company: Wolverine Worldwide Location: Rockford, MI Job Posted Time: 2026-09-15 12:45:44 Employment Type: Remote Target Skills & Keywords : Microsoft Excel, Salesforce About the job Required Skills: •Participate in system implementation projects including but not limited to requirements documentation, systems configuration, test documentation and execution, issue identification and resolution. •Partner with leadership to identify contact center operational efficiencies and improvements with a focus on customer centricity. •Partner with Product Owners on development and enhancements of contact center technologies. •Administer, support, troubleshoot and train contact center technologies including but not limited to customer relationship management, telephony, order management system, workforce management and reporting tools. •Utilize appropriate methodologies for collecting, analyzing, and presenting data and information by making use of reporting tools. •Produce and maintain reports to show contact center performance. •Lead and oversee ad hoc reporting as requested by leadership. •Automate reporting from contact center tools where possible. Qualifications: •Bachelor’s degree in related field or equivalent work experience. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!