Hiring: Contact Center Member Representative I Company: Educational Federal Credit Union Location: Miami, FL Job Posted Time: 2026-09-12 12:18:39 About the job Required Skills: •Handle general member inquiries, including balance inquiries, transaction history, and account details. •Process fund transfers and check orders. •Assist members with online banking and mobile app support. •Provide basic product and service information, referring members to specialists when needed. •Escalate card service issues, dispute claims, and complex account concerns to the appropriate teams. •Maintain a strong understanding of credit union policies and financial products. •Ensure all member interactions are documented accurately. •Deliver exceptional member service, maintaining professionalism and efficiency. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!