Hiring: Contact Center Manager Company: TEKsystems Location: Reno, NV Job Posted Time: 2026-09-16 12:41:19 Employment Type: On-site About the job Experience: •3+ years of leadership or people management experience. Required Skills: •An established financial services organization is seeking a Contact Center Manager to lead the launch and growth of a brand-new contact center operation in Reno, Nevada. This is a unique opportunity to build a team from the ground up, shape processes, influence culture, and make a visible impact within a growing organization. •The ideal candidate is a hands-on leader with contact center and financial services experience who can effectively manage operations, coach employees, and drive performance metrics while helping scale a new service center. •Lead and develop a new contact center operation in Reno. •Manage an initial team of 4-6 employees, with future hiring responsibilities. •Recruit, onboard, coach, and develop team members. •Monitor service levels, operational performance, and customer satisfaction metrics. •Drive sales and service performance while delivering exceptional customer experiences. •Analyze and manage KPIs including service levels, hold times, response times, and quality metrics. Qualifications: •Contact center leadership experience OR strong branch banking leadership experience with contact center exposure. •Background in banking, financial services, or credit unions. •Demonstrated success managing customer service and operational metrics. •Demonstrated capacity to build, motivate, and scale teams. •Strong communication and interpersonal skills. •Comfortable working in a hands-on player-coach environment. •Strong technical aptitude and ability to navigate multiple systems. •Contact center management experience within a financial institution. Compensation: •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!