Hiring: Contact Center Engineer Company: CVS Health Location: Hartford, CT Job Posted Time: 2026-09-16 19:15:20 Employment Type: Full-time Target Skills & Keywords : Change Management, Microsoft Excel, Microsoft Office, Microsoft PowerPoint About the job Experience: •3+ years of experience in IT security, compliance, or technology governance concepts •2+ years of experience with Microsoft Office tools such as Excel, Word, and PowerPoint •4 years relevant experience) Required Skills: •Support low-level governance activities related to contact center security, compliance, and operational controls •Track and help coordinate remediation of security vulnerabilities across Cisco, Avaya, Five9, and related contact center infrastructure •Support user access requests, access reviews, and related documentation to help maintain appropriate system access controls •Track FTC audits and assist with collecting, organizing, and maintaining supporting information and follow-up items •Monitor change controls and help ensure required approvals, documentation, and implementation coordination are completed •Track required compliance and security training for the team and follow up on completion status as needed •Support third-party vendor risk assessment tracking and coordination with internal and external partners •Create and maintain team documentation including knowledge articles, process documentation, and operational guides Qualifications: •Exposure to contact center technologies such as Cisco, Avaya, or Five9 •Exposure to security vulnerability tracking, audit support, access governance, or compliance-related work •Strong organizational skills and attention to detail •Demonstrated capacity to track multiple tasks, follow established processes, and maintain accurate documentation •Strong written and verbal communication skills •Demonstrated capacity to work effectively with technical teams, business partners, and vendors •Operational familiarity with incident tracking, change management, or vendor coordination processes •Bachelor’s degree or equivalent experience (HS diploma + 4 years relevant experience) Compensation: •$79,310 - $158,620 / year •Competitive benefits and rewards package •This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!