Hiring: Contact Center Customer Support Specialist Company: Chickasaw Nation Industries, Inc. Location: Albuquerque, NM Job Posted Time: 2026-09-15 13:20:13 Employment Type: Full-time Target Skills & Keywords : Microsoft Office, Quality Assurance, Security Clearance, ServiceNow, User Experience About the job Experience: •High school diploma required; college coursework or degree preferred and 3–5 years of customer service or contact center experience, preferably within Health IT, healthcare or federal programs Required Skills: •Customer Interaction & Support •Manage and process all inbound inquiries from customers across all supported communication channels, including phone, email, chat, and ticket submissions. •Actively listen to customers to understand their needs, concerns, and context before providing assistance. •Ensure all interactions are handled professionally, courteously, and in accordance with agency guidelines and quality standards. •Identify and assess customer issues, researching solutions and troubleshooting problems to resolution where possible. •Provide guidance, procedural assistance, and functional support to users. •Escalate issues appropriately when resolution requires higher-tier or specialized support resources. •Update customer information and interaction details in the CRM system accurately and in a timely manner. Qualifications: •The ability to obtain, maintain and access classified information at the Public Trust level. •Demonstrated capacity to work independently and collaboratively with minimal supervision. •Strong customer focus and ability to maintain a positive service attitude. •Proactive problem-solving skills with demonstrated attention to detail. •Excellent documentation and communication skills (verbal and written). •Knowledge of Microsoft Windows and Microsoft Office applications. •Knowledge of CRM platforms such as Microsoft Dynamics 365, ServiceNow, or other enterprise CRM tools. •Operational familiarity with contact center softphone platforms (NICE CXone). •HDI-CSA certification (required after hire). •ITIL v4 certification (required after hire). Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!