Hiring: Contact Center Customer Service Representative Company: MCI Location: Tampa, FL Job Posted Time: 2026-09-17 11:35:15 Employment Type: Full-time / Remote About the job Experience: •18 years or older •1+ years of customer service experience, preferably in a contact center. Required Skills: •Handle inbound calls, emails, or chats from customers. •Provide accurate information about products, services, and billing. •Resolve customer complaints and escalate when necessary. •Maintain detailed records of customer interactions. •Follow company procedures and compliance guidelines. •Meet performance goals related to quality, efficiency, and customer satisfaction. •Participate in training and coaching to improve service delivery. •WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? Qualifications: •High school diploma or equivalent Compensation: •Flexible work environment (work from home / hybrid options) •Paid Time Off Earn PTO and paid holidays to take the time you need Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!