Hiring: Contact Center Client Services Manager Company: MCI Location: Tampa, FL Job Posted Time: 2026-09-17 11:35:15 Employment Type: Full-time / Remote Target Skills & Keywords : Microsoft Excel About the job Experience: •3+ years of experience in client services or account management in a BPO or contact center. Required Skills: •Serve as the main point of contact for assigned client accounts. •Ensure service delivery aligns with client expectations, SLAs, and KPIs. •Conduct regular business reviews and performance presentations with clients. •Partner cross-functionally with operations, QA, and training teams to resolve issues and implement improvements. •Identify opportunities for account growth and upselling additional services. •Manage client onboarding, transitions, and change requests. •Monitor client satisfaction and proactively address concerns. •WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? Qualifications: •Bachelor’s degree in Business, Communications, or a related field (preferred). Compensation: •Flexible work environment (work from home / hybrid options) •Paid Time Off Earn PTO and paid holidays to take the time you need Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!