Hiring: Contact Center Architect - Amazon Connect Company: CALYPSO SOFT INC. Location: United States Job Posted Time: 2026-09-15 15:14:46 Employment Type: Contract / Remote Target Skills & Keywords : API Gateway, AWS, CI/CD, CloudFormation, CloudWatch, DynamoDB, Encryption, Event-Driven, HIPAA, IAM, Infrastructure as Code, Kinesis, Lambda, REST, Redshift, S3, Salesforce, Serverless, ServiceNow, Stakeholder Management, Terraform About the job Experience: •10+ years of overall IT experience, with a track record of delivering customer-facing solutions. •6+ years in AWS cloud / solution architecture. •3+ years hands-on with Amazon Connect in production environments. Required Skills: •10+ years of overall IT experience, with a track record of delivering customer-facing solutions. •4–6+ years in AWS cloud / solution architecture. •3+ years hands-on with Amazon Connect in production environments. •Healthcare contact center experience is required •Direct exposure to member, provider, and self-service journeys (payer, provider, PBM, or health-services setting). •Demonstrated experience improving authentication, self-service, and/or containment metrics in a contact center. •Connect, Lex, Polly, Transcribe, Contact Lens. •Lambda, API Gateway, DynamoDB, S3, Kinesis, Redshift, Athena. Qualifications: •·AWS Certified Solutions Architect (Associate or Professional). •·Familiarity with healthcare data and interoperability standards (e.g., HIPAA, HL7/FHIR) and eligibility/benefits flows. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!