Hiring: Contact Center Administrator (On-site) Company: Newrez Location: Coppell, TX Job Posted Time: 2026-09-03 10:19:16 Target Skills & Keywords : Load Balancing, Regulatory Compliance, SQL, SQL Server, Salesforce About the job Experience: •5+ years of experience in a contact center environment; experience in mortgage collections and customer service preferred. •3+ year previous experience in a dialer administration/analyst/development role. •1+ years of experience with Microsoft SQL Server and ability to write basic SQL statements. Required Skills: •Support development of the RingCentral platform as a SME for inbound/outbound, Omnichannel strategies. •Develop a new daily download process for list management and load balancing from various CRM systems based on defined strategies to include an omnichannel strategy analytics. •Establish a working relationship with internal and external business partners to resolve critical enhancements, performance and downtime issues impacting the contact center. •Develop an expertise in the function and capabilities in multiple contact center systems. •Ensure system readiness each day of production reducing outages or delays to business processes. •Optimize outbound campaign technology attributes to ensure company and regulatory compliance. •Regular analysis of campaign results and call center KPI’s to create optimization of existing strategies using the RingCentral platform. •Support business growth with technology and strategy improvements in conjunction with company goals. Qualifications: •High school diploma or equivalent. •Bachelor’s degree preferred. •Knowledge, Skill, and Ability Requirements •Demonstrated knowledge and understanding of call center KPI metrics. •Knowledge and understanding of call center compliance and controls around FDCPA, TCPA, state and federal regulatory guidelines. •Excellent time management and organizational skills. •Strong problem solving and analytical skills with attention to detail. •Proficiency with Microsoft Office software, specifically Excel. Compensation: •Medical, dental, and vision insurance Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!