Hiring: Consumer Representative A (Commercial Connections) Company: National Grid Location: Albany, NY Job Posted Time: 2026-09-15 14:13:00 Target Skills & Keywords : Project Management About the job Experience: •2 years of experience in customer support role (electrical distribution customer, design, project management construction roles preferred) •At least 2 years of experience in customer support role (electrical distribution customer, design, project management construction roles preferred) Qualifications: •Degree in business, management, engineering, project management, technology or other related discipline; or at least 2 years of experience in customer support role (electrical distribution customer, design, project management construction roles preferred) •High School Diploma or equivalent required •Acceptable working knowledge of elements of polyphase electrical theory. The Company may require that the applicant demonstrate (via testing) that the employee does, in fact, possess the required level of knowledge •Demonstrated capacity to effectively communicate in writing and verbally below groups •Must maintain strong organizational skills and ability to track and maintain multiple tasks, determine priorities, follow procedures, and meet deadlines •Demonstrated capacity to take personal responsibility for correcting problems promptly •May be required to provide and use personal transportation subject to reimbursement on a milage basis, in which case the employee will be required to furnish evidence of automobile insurance coverage deemed satisfactory by the Company, and meet all Company requirements for driving at work. •National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship. •Many of the terms and conditions of employment for this position are defined by a collective bargaining agreement that the Company has with a local union. Newly hired employees are bound by the terms of the collective bargaining agreement as well as other agreements between the Company and the local union. •National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144. Compensation: •Competitive benefits and rewards package •We offer excellent benefits including medical, dental, life insurance, 401(k) plan, vacation, tuition assistance and more Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!