Hiring: Consumer AML Ops - KYC Contact Center Bilingual Phone Agent Company: Bank of America Location: Addison, TX Job Posted Time: 2026-09-11 11:35:21 Target Skills & Keywords : Quality Assurance About the job Experience: •1 year customer service experience in call center environment, preferably in the Banking/Financial industry Required Skills: •At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! •Delivers and maintains a commitment to high customer service excellence utilizing relationship-building and problem-resolution skills in a call center environment. •Exceeds monthly efficiency objectives and maintains high call quality standards. •Required to navigate and use various internal systems to research, review, update and confirm customer profile details during conversation (inbound or outbound calls) with customer. •Ensures complete and efficient customer interactions by taking ownership to proactively identify opportunities to enhance customer experience. •Interprets and analyzes information gathered from numerous applications and third party sources and identifies issues that prompt further inquiry •Identifies and analyzes problems related to product lines or functions and develops and implements process improvements to address and resolve issues •Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and external clients Qualifications: •Minimum of 1 year customer service experience in call center environment, preferably in the Banking/Financial industry •Demonstrated capacity to tactfully handle customer concerns •Demonstrated capacity to work within the operating hours and days for this position as outlined in the posted job requisition as well as overtime as needed •Excellent verbal and interpersonal communication skills Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!