Hiring: Consultant, Customer Success (EHR platform) Company: Qualifacts Location: Tampa, FL Job Posted Time: 2026-09-17 10:54:19 Employment Type: Remote Target Skills & Keywords : Change Management, EHR, Microsoft Office, Project Management, SaaS, Stakeholder Management About the job Experience: •7 years of directly related experience in customer success, consulting, implementation, training, support, operations, or EHR system optimization Required Skills: •If you want to work inside an atmosphere where innovation has purpose, and your ambition works to support our customers and those they serve, please apply today! •We are seeking candidates in Nashville or Tampa to work a hybrid schedule in either office location. Remote candidates will not be considered. •Design, scope, and deliver high-impact consulting engagements that help customers maximize the value of Qualifacts’ EHR platforms and improve operational performance •Lead discovery, workflow assessment, system optimization, project planning, execution, and closeout activities for onsite and remote consulting engagements •Develop clear recommendations, project plans, and customer-facing deliverables that translate operational needs into practical system, workflow, and adoption improvements •Track, analyze, and report on customer satisfaction metrics, engagement outcomes, and consulting performance indicators to support continuous improvement •Support non-recurring professional services revenue goals by accurately scoping work, tracking progress, and reporting results to Finance and leadership stakeholders •Serve as a consultative subject matter expert for Customer Success, Product, Support, Training, Implementation, Sales, and Account Management teams in support of customer outcomes and strategic initiatives Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!