Hiring: Configuration Technician - L3- 1st shift - NAIC3 Company: World Wide Technology Location: Edwardsville, IL Job Posted Time: 2026-09-10 10:38:08 Employment Type: Remote Target Skills & Keywords : Firmware About the job Experience: •A minimum of 2 years' progressive experience in a related field required •1-2 years of hands-on experience with router/switch, wireless, voice, security, and SAN solutions Required Skills: •Configuration & testing of multiple vendor networking, wireless, telecom and collaboration devices. •Configuration & testing of core network storage and server technologies or general telecommunication products based on program needs •Implement knowledge and strong understanding of how the operations of the department impact other diverse work units. •Applies technical knowledge of product to ensure proper functionality and operation •Assist in the optimization of work instructions and further documentation •Assist in basic level troubleshooting process for defective devices, logical issues, or systematic errors on a wide range of technologies to ensure product is functional •Logical work to load OS (Operating system), loading license, and update firmware per customer requirements •Configure, upgrade, and test networking and telecom equipment (routers, switches, servers, wireless, voice, video, radio access network items based on program needs) Qualifications: •Resolves issues by diagnosing problems, determining possible resolutions and implementing effective solutions. •Demonstrates the discipline of planning, organizing and managing resources and activities to achieve specified outcomes within a clearly defined timeframe and standards. •Identifies documentation needs and develops technical reference documentation in accordance with standards and styles. •Communicates with clarity and precision, presenting complex information in a concise format that is audience appropriate. Serves in a “player coach” role by managing, reviewing and conducting the day-to-day work in a specific technical domain area; applies domain knowledge to develop solutions to problems. •Leverages technical knowledge of products to meet customer needs and understands market segments as well as market data trends. •Demonstrates a concern for accuracy and thoroughness so that sufficiently detailed information is logged correctly. •Demonstrated capacity to take instruction and independently execute on the directives. •Demonstrated capacity to read engineering drawings (network designs documents, rack elevations) •Knowledge of different testing hardware and software platforms •Knowledge of a broad range of network infrastructure cable types and best practices. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!