Hiring: COMSEC Tier 2 Technical Support Desk Technician Company: General Dynamics Information Technology Location: Sierra Vista, AZ Job Posted Time: 2026-09-10 13:32:32 Employment Type: On-site Target Skills & Keywords : AI, Configuration Management, Security Clearance About the job Experience: •2 + years of related experience •COMSEC Tier 2 Technical Support Desk Technician Required Skills: •Technical Support, Technical Troubleshooting, Telecommunication Technologies •Provide expert technical support for COMSEC systems including MGC/CHO, ACES, SKL, TKL, iApp, and associated hardware/software. •Troubleshoot, resolve, and document Tier 2 COMSEC issues, ensuring accurate, courteous, and timely support. •Analyze trouble tickets, perform independent technical diagnostics, and determine appropriate corrective actions. •Communicate with customers via phone, MS Teams, or email to walk them through solutions step‑by‑step. •Access HPeSM and other government systems to research prior incidents, log accurate troubleshooting notes, and record final resolutions. •Escalate unresolved issues to higher-tier support or appropriate COMSEC SMEs and maintain follow‑through until resolution. •Support COMSEC operations tasks such as account management, key processing, transfers, destruction, device initialization, INE setup, ECU loading, and OTAD operations. Compensation: •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!