Hiring: Computer User Support Specialist Company: SAIC Location: Scott AFB, IL Job Posted Time: 2026-09-13 13:53:13 Employment Type: Full-time / Remote Target Skills & Keywords : Linux, Microsoft Office, Microsoft PowerPoint, Program Management, Secret Clearance, ServiceNow, Splunk, VPN, Visio About the job Required Skills: •The successful candidate will assist the as the primary point of contact for users experiencing a service disruption or requesting a service and/or a service change. They will document and facilitate service requests and restore normal service to the user IAW priority level response times. •Provides Tier 1 & 2 deskside end-user support with strong interaction skills •Troubleshoot hardware and software issues, image Windows 11 OS, deploy equipment, and perform asset management •Perform IMAC (Install, Move, Add, Change) procedures and equipment lifecycle refresh activities. •Utilize ServiceNow for updating the IT service management system of record, documenting problem resolution, tracking progress, and ensuring SLA compliance. Update the status of service requests within the IT service management system •Escalates complex problems to upper-level engineers •Escalation point for Junior and Mid-level desk side engineers •Demonstrated capacity to act independently in a high visibility customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues Qualifications: •Bachelor's Degree & ten or more years of experience •Demonstrated capacity to manage multiple, high, & competing priorities in a fast-paced, constantly changing environment •Strong oral and written communication skills across all levels •Self- starter and problem solver •Demonstrated capacity to quickly grasp complex technical concepts and make them easily understandable in text and pictures •Demonstrated capacity to communicate IT, networking, and security concepts to personnel at all levels of experience and responsibility •Target salary range $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors. Compensation: •$40,001 - $80,000 / year •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!