Hiring: Computer User Support Specialist Advanced Company: Galapagos Federal Systems Location: Huntsville, AL Job Posted Time: 2026-09-17 13:58:09 Employment Type: Remote Target Skills & Keywords : Microsoft Office, Security Clearance, TCP/IP About the job Experience: •The Computer User Support Specialist must have •5+ years of professional IT experience providing desktop, end-user, or technical support services •Strong technical knowledge of Windows operating systems, Microsoft Office Suite, Horizon VDI, SharePoint, TCP/IP networking, and Microsoft Active Directory •Demonstrated experience diagnosing and resolving complex hardware, software, system, and network issues both remotely and on-site •Solid functional working knowledge of information security principles, best practices, and compliance requirements Required Skills: •Galapagos Federal Systems LLC is seeking an experienced Computer User Support Specialist - Advanced to support Army Materiel Command (AMC) at Redstone Arsenal. •Provide advanced technical support to end users by diagnosing and resolving hardware, software, network, and system-related issues. You will manage service requests through remote support tools and automated ticketing systems, perform on-site troubleshooting and system maintenance, and provide end-user training as needed. •The ideal candidate is a technically proficient and customer-focused IT professional with strong troubleshooting, communication, and problem-solving skills and the ability to deliver reliable support in a fast-paced DoD environment. •The Computer User Support Specialist will •Provide advanced technical support and troubleshooting for computer hardware, software, operating systems, and network-related issues •Configure and support operating systems, user accounts, system backups, and recovery activities •Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other end-user devices •Perform on-site installation, repair, maintenance, and troubleshooting when issues cannot be resolved remotely Qualifications: •Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. The candidate must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner, and that may include lifting up to thirty pounds, as necessary. •Leveraging over 30 years of providing IT services to the federal & commercial market with projects found around the world, our team has innovative expertise in the development of a wide range of technological solutions. Galapagos Federal Systems, LLC Compensation: •Medical, dental, vision, disability, and life insurance Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!