Hiring: Computer Support Specialist Company: D.A. Davidson Companies Location: Plano, TX Job Posted Time: 2026-09-16 23:17:33 Target Skills & Keywords : Microsoft Office About the job Experience: •1 year of start date •90 years! As an employee-owned company, our success is driven by our high standards of business ethics, integrity, and the belief that our Associates are our most important assets. We hope you will consider joining us! •Over 90 years! As an employee-owned company, our success is driven by our high standards of business ethics, integrity, and the belief that our Associates are our most important assets. We hope you will consider joining us! Required Skills: •Respond, resolve, and escalate incidents or requests, both in person and over the phone, in a timely manner •Attain performance goals set by management for resolving incidents •Be logged into the support queue; provide escalation support and satisfactory customer service •Troubleshoot and assist D.A. Davidson Companies’ employees with using their computer and computer peripherals, applications and security credentials •Evaluate workload and capacity of computers and computer system to determine feasibility of expanding or enhancing capabilities or performance; recommend improvements to IT management •Interface directly with management to improve personal technical proficiency, support and customer service skills; identify and complete technical training and certifications; develop other work or career goals where progress can be tracked and discussed •Learn and adhere to all D. A. Davidson Companies’ policies and procedures; attend scheduled meetings or training sessions around existing or new policies and/or procedures; recommend changed to IT procedures to improve productivity and/or reduce costs •Adhere to and educate users of our defined cybersecurity best practices, which include credential management, phishing and malicious vigilance, and physical security measures Qualifications: •Solid functional working knowledge of the Service Desk system, phone system, supporting business applications, workflows and processes •Proficient knowledge of basic computer hardware •Bachelor’s degree in field of specialty or equivalent IT Support experience •Proficient computer skills and knowledge of software packages and their applications to include Microsoft Office and Microsoft operating systems •Excellent communication skills, both oral and written; ability to communicate technical directions, both in person and over the phone to people with a wide variety of technical expertise •Excellent customer service skills; ability to work successfully with a variety of personalities and various management levels •Familiar with department policies, processes and procedures •Consistently treat others with respect and maintain professional attitude and behavior •Demonstrated capacity to work a variety of shifts •Demonstrated capacity to safely lift and carry as much as 35 pounds Compensation: •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!